Please treat the Villa accordingly, and leave the Villa and all its contents in good order and an acceptably clean condition. Any damage or loss caused during the Rental Period, as well as any special cleaning requirement due to the negligence of anyone in your group, will be the Guest's responsibility and may be charged to the Guest's account. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, Anukula may require the Guest and their party, including visitors, to vacate the Villa immediately, without compensation or refund.
Guests are responsible for all their valuables and personal items. Neither Anukula nor the Owner or the Owner's Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property's insurance policy and/or results in loss or damage is the Guest's responsibility.
In the unlikely event that Anukula Management is unable for any reason (including the sale of a property and force majeure) to provide the guest with the property booked, Anukula Management reserves the right to transfer the guest and their party to an alternative property of similar type and value, in consultation with the guest. If the price of the substituted property is less than the original booking, the difference will be reimbursed back. If the price of the substituted property is higher than the original booking, the difference may be charged to the guest. If, however, after considerable effort by Anukula Management, no alternative of similar type and value is available and/or no agreement can be reached between the guest and Anukula Management, then either Anukula Management or the guest may opt to cancel the booking and this rental contract. In that event, Anukula Management will refund the paid amount to the guest, without scope for further compensation.
Every attempt will be made for the guest to have an enjoyable and pleasant experience with us. If you have a problem during the rental period, please inform Anukula Management and we will try to put things right. For complaints to be addressed, the guest must communicate any problem while on location. If no complaint is reported during the rental period, Anukula Management will assume that the property was to the guests satisfaction and no complaint will be entertained later.
The descriptions, assessments, and/or ratings of properties and surrounding locations that Anukula Management publishes or gives to the guests are provided in good faith and in the belief that they are accurate based on the latest information received. However, we cannot be held responsible for any last-minute modifications to the properties or inaccuracies. Where we publish or refer to descriptions, assessments, and/or ratings of the property either by Anukula Management or by third parties, these ratings are for information purposes only and Anukula Management will not be held responsible for any reliance placed on these ratings.
Anukula Management and the owner do not accept any responsibility or liability for any physical injury, sickness, death, loss, damage, inconvenience, or additional expenses incurred by the guest, their party, or visitors regardless of the cause; any vehicle or the contents of any vehicle used, hired, or engaged by the guest or their party during the rental period; inability of the guest or any member of the guests party to enter the location of the property or stay at the property for all or part of the rental period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements, or the missing of flights or travel connections; and/or strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical, or electrical breakdowns, or any technical, structural, electrical, plumbing, or other problems or difficulties with the property which make it unsafe or unusable, or any other circumstances which amount to force majeure or Acts of God, or other events beyond the owners and managements control. In no case will Anukula Management, the owner, or the owners representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
This agreement will be governed by the laws of Indonesia. In the event of controversy arising from the booking and stay that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Indonesian Court to be resolved finally by arbitration in the English language. By making a booking request, the guest agrees that these terms and conditions have been read, understood, and accepted and agreed to without reservation and without exception. If any of the conditions of this rental contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.
